Zynova

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Terms and Conditions

By accessing or using the services offered by Zynova, you agree to be bound by the following terms and conditions. If you do not agree with any of these terms, please do not use our services or website.

1. Definitions

  • “Website” refers to all content and pages hosted on www.zynova.com.
  • “Customer,” “You,” or “Your” refers to any person using our services or submitting an order.
  • “Company,” “We,” “Our,” or “Us” refers to Zynova.
  • “Services” include all offerings provided by the Company.
  • “Order” refers to a purchase request for any of our services made through our website, phone, or email.

2. Eligibility

  • Customers must be of legal age in their jurisdiction to use our services.
  • By placing an order, you confirm that you have the legal authority to enter into this agreement.

3. Our Services

We provide a range of professional services, including but not limited to:

  • Marketing & Branding Solutions
  • Content Creation & Strategy
  • SEO & Digital Advertising
  • Web Development & Design
  • Social Media Management

4. Payment Terms

  • Payments are due as specified in your order agreement.
  • Orders are confirmed upon receipt of payment through approved methods, including credit card, bank transfer, or PayPal.
  • Incomplete or delayed payments may affect service delivery timelines.

5. Revisions Policy

  • Each service package includes a specific number of revisions as outlined in your order.
  • Revision requests must be submitted within 10 days of receiving the initial delivery.
  • Revisions apply only to meet the original project requirements.

6. Refund Policy

Refunds are available under the following conditions:

  • Change of Mind: Full refunds are available if the project has not started. Partial refunds may apply if work has commenced.
  • Incompetent Delivery: If the delivered work does not meet documented project requirements, and after all revision options are exhausted.
  • Late Delivery: Refunds may be considered if delivery delays are solely due to the Company’s fault.

Refund requests must be submitted within 10 days of order delivery. A processing fee of USD 250 or 5% of the order amount (whichever is greater) applies to all refunds. Refunds may take 5 to 15 days to process.

7. Returns Policy

  • Due to the nature of our services, returns are not accepted on fulfilled orders.
  • If quality standards are not met, we offer a thorough internal review and revisions at no additional cost.

8. Intellectual Property

  • Upon full payment, all created content, designs, and assets become the property of the customer.
  • The Company reserves the right to showcase completed work in its portfolio unless otherwise agreed upon in writing.

9. Limitation of Liability

  • The Company is not liable for any losses or damages arising from the use of our services.
  • Our responsibility is limited to the amount paid by the customer for the services provided.

10. Modification of Services and Prices

  • Prices and services are subject to change without prior notice.
  • The Company reserves the right to modify or discontinue services at any time.

11. Consent to SMS Messaging

  • No mobile information will be shared with third parties/affiliates for marketing/promotional purposes.
  • Information sharing to subcontractors in support services, such as customer service, is permitted.
  • All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

Messaging Details:

  • Purpose: To send updates, promotional offers, and follow-up messages regarding your inquiries.
  • Terms: Standard messaging rates may apply.
  • Opt-Out: You can opt out at any time by replying STOP. For assistance, reply HELP.
  • Message Frequency: The number of messages you receive depends on your engagement with us.

12. Dispute Resolution

  • Any disputes will first be attempted to be resolved through negotiation.
  • If unresolved, disputes may proceed to mediation or arbitration as outlined in the service agreement.

13. Contact Information

For inquiries, support, or to request revisions, please contact us via:

📧 Email: info@zynova.com
📞 Phone: +18322633346

By using our services, you agree to comply with these terms and conditions. The Company reserves the right to update these terms at any time. It is the customer’s responsibility to review these terms periodically for any changes.

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